Cancellation and refund policy

We offer a full refund when a request is received within 14 calendar days of purchase and no included assessment has been started. Any non-waivable cancellation rights under applicable law continue to apply.

Once an assessment has started, a report has been generated, a consultation has been delivered, or companion-book files have been downloaded, the service has begun digital performance. Refunds are then reviewed for duplicate charges, material technical failure, misdescription, or rights required by applicable law; unused portions are not automatically prorated.

Use the prominent Cancel a purchase workflow while signed into the purchasing account, or email support if account access is unavailable. Do not send card details. We may verify the request against the OASAS purchase and SUMIT transaction. Approved refunds are returned through the original payment method; bank and processor posting time is outside OASAS's control.

An approved full refund revokes unused assessment credits and future companion-book downloads. Reports already generated may be retained where needed for customer records, dispute handling, security, or accounting, subject to applicable privacy rights.